Limited Warranty

Summary of Limited Warranty

The following page outlines our Limited Warranty for products sold on SFFLAB's website.

The "In Legalese" portions of each section detail the warranty provided by SFFLAB, organized by section. These are legally binding. Meanwhile, the "In Plain Language" portions of each section provide a short explanation of the relevant warranty terms and conditions for reference. These are not legally binding.





Introduction

In Plain Language

SFFLAB provides a one-year non-transferable warranty on all of our products, unless otherwise noted. This warranty covers manufacturing defects and shipping damage.


In Legalese

SFFLAB provides a non-transferable warranty to the purchaser of SFFLAB products purchased from our website, unless otherwise indicated on our website, listing, or other related materials. SFFLAB warrants that the product will be free from defects in material and workmanship for a specified period commencing on the date of purchase. Except where prohibited by applicable local law, this warranty is limited to the original purchaser and is non-transferable. This warranty provides you with specific legal rights, and you may have additional rights that vary under local laws.

In general, this warranty means your SFFLAB hardware product will operate in accordance with published technical specifications, as specified by its datasheet, and in the operating environment for which it was intended for the length of the warranty period. This version of the warranty applies to products purchased on or after Nov 21, 2014. For prior versions of the SFFLAB limited warranty, please contact customer service.



Remedies

In Plain Language

Customers should contact SFFLAB if an item they've ordered is defective and is covered by our warranty. For all valid warranty claims, SFFLAB will work with the customer to either repair the product, replace the product, or issue a refund for the total cost of the product.


In Legalese

SFFLAB’s entire liability and your exclusive remedy for any SFFLAB product that is not operating in accordance with its published technical specifications is at SFFLAB’s discretion: 1) to repair or replace the product at SFFLAB’s expense, or 2) to refund the price paid less a usage fee of 10% of the purchase price. This warranty obligation is conditioned upon the hardware being returned to the original place of purchase, or another place as directed by SFFLAB, with the original sales receipt attached. You may be required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes, or other fees. SFFLAB may, at its discretion, provide new or equivalent-to-new refurbished parts in good working condition, or repair or replace the hardware returned to SFFLAB.

Any repaired or replacement hardware will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is greater, or for the period of time required by local statute.

Any repaired or replacement hardware will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is greater, or for the period of time required by local statute.



Obsolete or Discontinued Products

In Plain Language

If an item covered by our warranty is discontinued, we'll replace it with something similar in lieu of an identical item.


In Legalese

An obsolete or discontinued product will be replaced with the same product if available. If SFFLAB is unable to replace your obsolete or discontinued product with the same product, SFFLAB will replace the obsolete or discontinued product, in its sole discretion, with a product having similar function and capacity.



Exclusions

In Plain Language

Our warranty doesn't cover anything beyond manufacturing defects or shipping damage.


In Legalese

This warranty does not cover problems or damage resulting from, but not limited to, any of the following:

  • Wear and tear associated with normal use
  • Any modification, abuse, accident, disassembly, misapplication, or unauthorized repair
  • Removal of any manufacturer label(s) or sticker(s)
  • Any improper operation, including any use not in accordance with any supplied product instructions
  • Any other cause which does not relate to a product defect in materials or workmanship

Also excluded from this warranty are counterfeit products; that is, products that SFFLAB, at its sole discretion, determines were not manufactured by SFFLAB or any of its authorized manufacturing partners.



Limitation of Liability

In Plain Language

We aren't liable if your use of something we sell causes something to go wrong as a result.


In Legalese

SFFLAB SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF SFFLAB HAS BEEN ADVISED PREVIOUSLY OF THE POSSIBILITY OF SUCH DAMAGES. Some local laws do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so this limitation or exclusion may not apply in your jurisdiction.



Exclusion of Implied Warranties

In Plain Language

Our warranty covers exactly what we've specified above.


In Legalese

EXCEPT AS PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS HARDWARE PRODUCT IS EXPRESSLY DISCLAIMED. Some local laws do not allow limitations on how long an implied warranty may last, so this limitation may not apply in your jurisdiction.



National Statutory Rights

In Plain Language

You may have rights beyond what we've stated here.


In Legalese

Consumers may have legal rights under applicable national legislation governing the sale of consumer goods.



No Other Warranties

In Plain Language

We don't provide any warranty beyond what we've specified above.


In Legalese

No SFFLAB employee, dealer, or other agent is authorized to make any modification, extension, or addition to this warranty.



Special Warranty Period in the European Union

In Plain Language

EU customers are entitled to a two-year warranty for new products, and a one-year warranty for refurbished products.


In Legalese

In the European Union, the minimum warranty period provided by the reseller is two years. The minimum warranty period provided by the reseller for refurbished products is one year.



How to Make a Warranty Claim

In Plain Language

Get in touch with us if you need assistance making a warranty claim.


In Legalese

Before submitting a warranty claim, we suggest you contact customer service or visit SFF Forum and review the relevant discussion thread for technical assistance. A simple fix for your problem may be found there.

All warranty claims should be addressed directly to SFFLAB. Our customer service contact information can be found on the web at www.sfflab.com/contact.



Returning Your Product

In Plain Language

If you return an item to SFFLAB, please follow our directions for doing so.


In Legalese

In the event that you need to return your SFFLAB products for repair or replacement, SFFLAB will provide you with a Return Merchandise Authorization Number (RMA#) as well as return instructions. Unless otherwise specified, return shipping is the responsibility of the customer. Do not return your product without prior approval from SFFLAB. Any product returned without a valid, unique RMA# will be refused and returned to the sender at the sender’s expense. To avoid problems at the time of receipt, clearly write your RMA# on the outside of the package and include a copy of your RMA confirmation e-mail within the package.



Request a Return Material Authorization Number (RMA#)

In Plain Language

Get in touch with us if you need assistance making a warranty claim.


In Legalese

Please follow these steps to obtain an RMA number:

  • Submit an RMA# request online at www.sfflab.com/pages/contact
  • Describe the problem in the “Message” text box
  • Include valid proof of purchase (required for RMA processing, i.e. order number, invoice) to the message.


RMA Return Addresses

In Plain Language

We will let you know where to send returns. You must send returned items to the address we specify.


In Legalese

We have two (2) RMA receiving locations worldwide. Your RMA confirmation will specify the specific return address you must use when sending your RMA package. This will be your standard return location and should not be changed without prior approval from SFFLAB. Any packages received at an unauthorized location may be refused and returned to the sender at the sender’s expense.



Products Lost or Damaged During Transit

In Plain Language

You must use packing materials that provide adequate protection to items when returning them, and must provide a tracking number for any returned items. If we received a returned item that has any shipping damage, we will not accept the return.


In Legalese

The original packaging material should be used to pack the product for return; if the original packaging is not available, you should use packing materials that provide the same or greater protection to the product. All packages that arrive with any external damage or appear inadequately packed will be refused and returned to the sender at the sender’s expense. SFFLAB is not responsible for damage incurred during shipping to our RMA receiving locations.

You should select a return shipping method that provides tracking information. SFFLAB is not responsible for lost or misdirected packages.



RMA Processing

In Plain Language

We inspect all returned items in 3-5 business days. For accepted returns, refunds or replacements are remitted after this period.


In Legalese

  • SFFLAB will perform a visual inspection of the package before acceptance to ensure there was no visible damage during transit which could affect the product being returned
  • All products received go through individual visual inspection to ensure the products are genuine SFFLAB products with all applicable labels intact and free of physical damage/abuse
  • We also confirm the RMA#, which should be noted on the outside of the package
  • Packages with damage or that do not have a valid, unique RMA# clearly marked on the exterior will be returned to sender at the sender’s expense
  • Counterfeit products, or products that clearly fit the warranty exclusions listed above, will be returned to sender at the sender’s expense
  • After inspection, the product will be confirmed as received and processing will begin
  • Typical Processing Times:
    • 3 to 5 business days for your replacement to be processed or for a credit to be applied to your account.
    • 3 to 5 business days for your replacement to be shipped and delivered.
    • 14 business days for a check to be mailed to you.


SFFLAB Warranty Periods

In Plain Language

Our warranty provides one year of coverage for all items.


In Legalese

Effective Nov 21, 2014, the following warranty periods apply:

  • All Computer Cases have a 1-year warranty
  • All refurbished or factory reconditioned Computer Cases have a 1 year, replacement-only warranty